Shipping & Delivery

Where we deliver

We deliver throughout the State of Kuwait, covering all six governorates:

• Capital (Al Asimah)
• Hawalli
• Farwaniya
• Mubarak Al-Kabeer
• Ahmadi
• Jahra

We do not currently ship outside Kuwait. If you need equipment delivered elsewhere in the GCC, contact our sales team and we will tell you what we can arrange.

What delivery costs

• Orders of 150 KWD or more — free delivery
• Orders under 150 KWD — 2 KWD

The delivery charge is shown in your basket before you pay, and is included in the total you confirm at checkout. There are no separate handling, fuel or packaging charges added afterwards.

All prices on this site are in Kuwaiti Dinar (KWD).

How quickly we dispatch

Orders confirmed before 4:00 PM Kuwait time on a business day are dispatched the same day.

Orders confirmed after 4:00 PM, or on a non-business day, are dispatched on the next business day.

Our business days are Sunday to Thursday. Friday, Saturday and Kuwait public holidays are not business days, so an order placed on Friday afternoon is dispatched the following Sunday.

Delivery within Kuwait City is typically completed the same day it is dispatched. Outlying areas may take an additional day.

Stock availability

Product pages show live stock status. An item marked in stock is physically in our Kuwait warehouse and ready to dispatch.

If an item turns out to be unavailable after you order — for example if the last unit was damaged or sold in-store at the same moment — we will contact you promptly with the choice of waiting for restock, substituting an equivalent model, or receiving a full refund.

We will not silently delay your order.

Getting your address right

Kuwait addresses are given as governorate, area, block, street and building. Our checkout asks for each of these in turn.

Please check them before confirming. You are responsible for the accuracy of the delivery address you give us. If a delivery fails because the address was incorrect or incomplete, a redelivery to the corrected address is charged at the standard 2 KWD.

Adding a landmark or a note in the delivery instructions box genuinely helps our drivers.

If nobody is available to receive the order

Our driver will call the phone number on the order before arriving.

If nobody can take the delivery, we will attempt to reach you to arrange a second attempt on the next business day at no extra charge.

If we cannot reach you after three attempts across three business days, the order is returned to our warehouse and we will contact you to arrange either a redelivery at the standard 2 KWD charge, collection from our Hawally office at no charge, or a refund.

Large, heavy and rack-mounted equipment

Rack switches, PBX chassis, UPS units and bulk cable drums are delivered to your ground-floor entrance or reception.

Our standard delivery does not include carrying equipment upstairs, moving it into a server room, mounting it in a rack, or unpacking and removing packaging waste.

If you need any of that, tell us before you order and we will quote for it.

Installation and configuration

Installation, structured cabling, rack-mounting, network configuration and site surveys are separate paid services, not included in the delivery charge.

Basic pre-sales advice and a straightforward initial configuration are included free with most purchases. Larger deployments — multi-site VPN, ISP-grade routing, full office cabling — are quoted individually.

Contact our team before ordering so we can scope it properly.

Delays outside our control

We meet our stated dispatch times in the great majority of cases. Occasionally delivery is affected by circumstances we cannot control, including severe weather and sandstorms, road closures, public-holiday movement restrictions, customs or regulatory holds, and courier disruption.

If your delivery is affected we will contact you with a revised time. Where a delay makes the order pointless to you, you may cancel for a full refund.

Returns and refunds

If you need to send something back, our Returns & Refunds Policy sets out the 30-day window, the condition required, who pays return shipping, and how quickly you are refunded.

Items that arrive damaged or incorrect are collected at our cost — see that page for how to report it.

Who you are dealing with

Deliveries are made by Centrix Plus Integrated Solutions Co., trading as Centrix.

Bin Khaldoun Street, Sharifa Al Mulla Complex, Office 4, Floor 2, Hawally, Kuwait

Phone 2208 5406 · WhatsApp 9406 9744 · [email protected]

Sunday to Thursday, 8:00 AM to 6:00 PM Kuwait time.