Terms & Conditions

Who we are

This website is operated by Centrix Plus Integrated Solutions Co., trading as Centrix, a company registered in the State of Kuwait.

Bin Khaldoun Street, Sharifa Al Mulla Complex, Office 4, Floor 2, Hawally, Kuwait

Phone 2208 5406 · WhatsApp 9406 9744 · [email protected]

References to "we", "us" and "our" mean Centrix. References to "you" mean the person or organisation placing the order.

Accepting these terms

By browsing this site or placing an order you accept these terms, together with our Privacy Policy, Returns & Refunds Policy and Shipping & Delivery Policy, which form part of them.

If you do not accept them, please do not use the site.

We sell to businesses, government bodies and individual consumers. Where a term applies only to consumers, it says so.

Product information

Specifications, images and descriptions are supplied by the manufacturers and are given in good faith.

Manufacturers revise hardware, firmware and packaging without notifying distributors. Where a specification is critical to your deployment, confirm it with us before ordering and we will verify against the current datasheet.

Product images are representative. Colour, revision markings and included accessories may differ slightly from the photograph.

We are an authorised distributor. Everything we sell is genuine, sourced through official channels, and carries valid manufacturer warranty.

Prices

All prices are in Kuwaiti Dinar (KWD) and include any applicable taxes. Kuwait does not currently levy VAT on these goods. If that changes, prices will be updated and clearly stated.

Delivery is charged separately as set out in our Shipping & Delivery Policy — free on orders of 150 KWD or more, otherwise 2 KWD. The full amount payable, including delivery, is shown before you confirm.

We may change prices at any time, but a change never affects an order already confirmed.

If a price is listed incorrectly through an obvious error, we are not obliged to supply at that price. We will contact you, and you may confirm at the corrected price or cancel for a full refund.

How an order is formed

Placing an order is an offer to buy. It is not a binding contract at that moment.

Our order confirmation acknowledges that we received it, and is still not acceptance.

A contract is formed when we dispatch the goods. Until then we may decline the order — for example if the item is unavailable, the price was wrong, we cannot verify the payment or delivery details, or we suspect fraudulent use of a payment method.

If we decline after you have paid, you receive a full refund.

Payment

We accept KNET, Visa, Mastercard, Apple Pay and Cash on Delivery.

Card and KNET payments are processed by Hesabe, a licensed Kuwaiti payment gateway. Your card details are entered on Hesabe's secure systems and are never stored on Centrix servers.

For Cash on Delivery, payment in full is due to the driver at the point of delivery. The driver cannot deliver a partly paid order.

Goods remain our property until we have received payment in full.

Delivery, risk and title

Delivery terms, costs and timings are set out in our Shipping & Delivery Policy.

Risk passes to you when the goods are delivered to the address you gave, or to a person at that address who accepts them.

Title passes when we have received payment in full.

Stated delivery times are estimates made in good faith and are not guaranteed to the hour.

Warranty

Hardware carries the manufacturer's standard warranty against defects in materials and workmanship. Indicative periods:

• Teltonika: 2 years
• MikroTik: 1 year
• Ubiquiti: 1 year
• TP-Link: 3 to 5 years depending on model
• Aruba: varies by model, backed by HPE
• Cisco: 90 days on hardware, extendable through SmartNet

Centrix administers warranty claims directly. Contact us rather than the manufacturer and we will handle the return-to-vendor process for you. You will need your order number and a description of the fault.

Warranty does not cover physical or liquid damage, power surges or lightning, unauthorised repair or modification, use outside the manufacturer's stated environmental limits, or damage caused by installation that does not follow the manufacturer's instructions.

Where the remedy is a replacement, the manufacturer may supply a refurbished unit of equivalent specification. That is standard practice across the industry.

These warranties are in addition to, and do not limit, your statutory rights under Kuwaiti law.

Limitation of liability

We supply networking hardware. We do not control how it is deployed, configured, secured or maintained after it leaves us.

To the fullest extent permitted by Kuwaiti law:

• Our total liability in connection with any order is limited to the amount you paid for the goods giving rise to the claim.
• We are not liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of business or contracts, loss of data, or costs arising from network downtime or service interruption.
• We are not liable for loss arising from incorrect configuration, from deployment that does not follow the manufacturer's guidance, or from a third party's work.

Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, for fraud, or for any consumer right that Kuwaiti law makes non-excludable.

Business customers should note that we strongly recommend testing configuration changes outside production hours and maintaining current backups of device configurations.

Using this website

You may use this site to browse products, place orders and contact us. You may not use it to interfere with its operation or security, extract data by automated means for a competing commercial purpose, misrepresent your identity, or place fraudulent orders.

We may suspend access where we reasonably believe the site is being misused.

Intellectual property

The layout, text, photography and code of this site are owned by Centrix or used under licence, and may not be copied or republished without written permission.

Manufacturer names, logos and product images — MikroTik, Ubiquiti, Cisco, Aruba, Teltonika, Grandstream, Yealink, Yeastar, TP-Link, Ruijie and others — are the property of their respective owners and appear here to identify the products we distribute.

Links to other sites

We link to manufacturer datasheets and documentation for your convenience. We do not control those sites and are not responsible for their content, availability or privacy practices.

Governing law

These terms are governed by the laws of the State of Kuwait.

Any dispute is subject to the exclusive jurisdiction of the courts of Kuwait.

If you have a complaint, please contact us first — most issues are resolved quickly and directly. Consumers retain the right to raise the matter with the Consumer Protection Department of the Kuwait Ministry of Commerce and Industry.

Changes to these terms

We may update these terms as our business or the law changes. The version published here at the moment you place an order is the version that governs that order.

The last updated date appears at the top of this page. Material changes will be highlighted on the site.